Problem Statement

The Checkups team had an MVP out the door; but since their development team also designed the product there were some areas where the user experience wasn't up to industry standards. The navigation in the web application wasn't very intuitive nor was it clear on how to access various levels of information.

The mobile app looked dated before it even launched and some of the user flows were confusing as the team tried to use the "checkups" logo as the complete "check-in" button, but most users thought it was decoration and not action oriented so people weren't actually completing their check-ins. The app also had some wonky navigation issues that guided users to only check in but didn't provide standard navigation to keep track of past check-ins, messaging with their parole officer or accessing profile information.

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Conclusion

We worked with the Checkups team to understand the pain points and evaulate the user feedback from their product and MVP user group. We then evaluated the pain points in both the mobile app and the web apps for both user types and did a simple restructuring of the navigation system.

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